When you register and use the Scarplay platform, you entrust us with your personal information. We do not take that trust lightly. This Privacy Policy is written in plain language so you know exactly what happens to your data — no confusing legal jargon.
This policy covers all data you provide to us through scarplay.app, the Scarplay mobile app, and all our customer support channels. If you have any questions after reading this document, our team is ready to assist you via the in-platform live chat.
Scarplay's Six Core Privacy Principles
These principles form the foundation of how we handle every member's personal data.
Minimum Collection
We only collect data that is genuinely necessary for a specific purpose. If a piece of information is not needed to provide you with our services, we will not ask for it.
Full Transparency
We clearly inform you why we collect each type of data and how it will be used. No hidden agendas, no silent data use behind the scenes.
Multi-Layer Security
Your data is protected with 256-bit SSL encryption, enterprise-grade firewalls, and a 24/7 threat monitoring system. Internal access to member data is also restricted to staff who genuinely need it.
No Sale of Data
Your personal data has never been and will never be sold to any third party for marketing or commercial purposes. This is an absolute, non-negotiable commitment.
Control in Your Hands
You can access, correct, download, or request deletion of your personal data at any time through your account settings or by contacting our support team.
Time-Limited Retention
We do not store your data indefinitely. Each data category has a defined retention period based on legal and operational requirements, after which it is securely disposed of.
1 Personal Data We Collect
Scarplay collects your personal information through several means — directly when you interact with our platform, automatically as you use our services, and occasionally from trusted third-party sources for identity verification purposes.
| Data Category | Examples | Collection Method |
|---|---|---|
| Identity Information | Full name, date of birth, identity card number | Registration & KYC |
| Contact Information | Email address, phone number, residential address | Account registration |
| Financial Data | Bank account number, deposit and withdrawal records | Payment transactions |
| Technical Data | IP address, device type, web browser, operating system | Automatically upon login |
| Usage Data | Games played, session duration, visit frequency | Automatically via the platform |
| Communication | Customer support conversation records, emails, and messages | Interactions with our team |
2 How We Use Your Data
Every piece of data we collect has a clear purpose. We do not use your data for any purpose beyond what is stated here without obtaining your consent first.
- Account management — to create, verify, and securely maintain your member account.
- Transaction processing — to process deposits, withdrawals, and all financial activity in your account.
- Identity verification (KYC) — to fulfil legal obligations related to age verification and member identity verification.
- Platform Security — to detect and prevent fraud, hacking, and suspicious activities that could compromise your account.
- Customer Support — to provide relevant and accurate assistance when you contact our team.
- Product improvement — to analyse usage patterns in aggregate (not individually) in order to improve the platform experience.
- Service communication — to send important notifications regarding your account, security, and changes to our terms.
- Legal compliance — to meet the reporting and record-keeping requirements mandated by the authorities.
If you have agreed to receive marketing communications, we may use your data to send you relevant promotional offers. You can withdraw this consent at any time through the notification settings in your account.
3 Data Sharing with Third Parties
Scarplay does not sell, rent, or trade your personal data. However, there are limited situations where we need to share certain information with trusted third parties to keep our platform running smoothly:
- Payment service providers — to process your deposits and withdrawals securely. These providers only receive the data necessary for the transaction in question.
- Game provider partners — your username and session data required to allow you to play games on the platform. No financial information is shared.
- Identity verification services — third-party KYC providers that assist in verifying your identity documents during the registration process.
- Authorities and regulatory bodies — when required by law, court order, or an official investigation request.
- Technical infrastructure providers — cloud hosting and cybersecurity services that help us operate the platform securely.
4 Cookie Usage
The scarplay platform uses cookies and similar tracking technologies to enhance the user experience, ensure session security, and understand how members use our platform. The following are the types of cookies we use:
| Cookie Type | Purpose | Status |
|---|---|---|
| Essential Cookies | Enables core platform functions such as login, session verification, and account security | |
| Preference Cookies | Remembers your language preferences, display settings, and personal preferences | |
| Analytics Cookies | Collects anonymous usage statistics to help us improve the platform | |
| Performance Cookies | Monitors platform response times and identifies technical issues |
You can manage your cookie preferences through your web browser settings. Please note that disabling essential cookies may affect platform functionality and your login experience.
5 Your Rights Regarding Personal Data
As a scarplay member, you have the following rights regarding your personal data. We are committed to fulfilling every request within 30 business days:
6 Data Security Measures
Protecting your data from unauthorized access, loss, or misuse is scarplay's top priority. We continuously invest in security infrastructure to keep your data safe at all times.
- Transmission encryption: All data transmitted between your device and scarplay's servers is protected with 256-bit SSL/TLS encryption — the same security standard used by leading banking institutions.
- Storage encryption: Sensitive data such as financial information and KYC documents are stored in encrypted form in our database.
- Access controls: Only staff who require access to specific data to perform their duties are permitted to do so, and every access is logged for audit purposes.
- 24/7 Monitoring: Our threat monitoring system runs around the clock to detect and respond to any suspicious activity in real time.
- Regular security testing: We conduct regular penetration testing and security audits by independent third parties.
- Incident response plan: In the event of any data breach, we have clear procedures in place to notify affected members and the relevant authorities within the timeframe required by law.
7 Data Retention Period
We do not retain your data for longer than necessary. Retention periods are determined based on operational requirements, legal obligations, and applicable online gambling industry standards:
- Active account data — retained for as long as your account is active and in use.
- Financial transaction records — retained for a minimum of 7 years after the transaction occurs, in line with AML and tax legal requirements.
- KYC Documents — retained for a minimum of 5 years after account closure.
- Support communication logs — retained for 2 years for service and reference purposes.
- Technical data and system logs — retained for 90 days for security and troubleshooting purposes.
- Inactive account — inactive account data older than 3 years will be reviewed and disposed of in accordance with established procedures.
8 Privacy-Related FAQs
9 Changes to This Privacy Policy
Scarplay reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, new technologies, legal requirements, or other operational reasons. When significant changes are made, we will:
- Updates the "Last Updated" date at the top of this document.
- Sends notifications to members via their registered email or in-platform notices.
- Provides a minimum 14-day notice period before significant changes take effect.
Continued use of the scarplay platform after any changes to this Privacy Policy is considered your acceptance of the updated policy. If you disagree with any changes, you have the right to close your account by contacting our support team.